Patients

MZ CustomFit will verify your insurance benefits for coverage for our products and at what level you are being covered.
We have contracts with multiple insurance companies and can provide you with the highest level of benefits they offer.
We can be reached at (833) 488-1905 or emailed at support@mzcustomfit.com.

MZ CustomFit can provide mobile fitters in many locations across the country. We also have virtual fitting services to assist you as well. We have storefront locations in NC, OH and TX. In addition, we work very closely with therapists and physicians throughout the United States that provide support in getting measurements.

We can be reached at (833) 488-1905 or emailed at support@mzcustomfit.com.

Once MZ CustomFit receives the patient referral forms, we will contact the patient and review the financial responsibilities for the requested medical products and go over the stages of our process. Our customer support team will be in constant communication with the patient about their order and future reorders.

Yes, insurance companies require a prescription. The MZ CustomFit billing team will contact your referring physician directly for proper documentation. If you already have your prescription number and would like to reorder product, please see the Reorder My Garment section on the Patient Page.

Medicare will pay for standard and custom-fitted lymphedema compression treatment items for Medicare Part B patients with lymphedema, who are prescribed the item by an authorized practitioner. These products include those worn for daytime and nighttime, compression bandaging systems, gradient compression wraps, and other necessary accessories for gradient compression garments and straps.

Typically, daytime elastic support or OTC (over the counter) do not require authorization from your insurance company and can be ordered immediately. Standard (off-the-shelf) products take 3-4 business days to be delivered. Custom-made products can take 10-14 business days for production and delivery.

Most likely the other provider was considered “out-of-network”, which can result in higher deductibles and co-insurance. The benefit of using “in-network” providers can result in lower out of pocket cost or in many cases no cost at all. MZ CustomFit uses “in-network” providers for AETNA (AMOENA), ANTHEM, BCBS FEDERAL, BCBSTX, CIGNA, HUMANA, MULTIPLAN, TRICARE(s) and VA, as well as many other insurance companies and regional plans.

In order to use your insurance benefits, you will need to complete some forms for our team. Once we receive your forms, our billing specialist will begin the insurance verification process. Once we know the details of your coverage, you will be thoroughly informed of your financial responsibility, if any, before your products are provided and after your claim has been paid.

Manufacturers suggest reordering every six months. It is also recommended to order several pairs of compression – one to wear and one to wash. Once these products have lost their elasticity, they are no longer useful in maintaining the swelling in the extremity(ies). Custom garments will need to be ordered more frequently. We will verify your insurance benefits and work with you on reordering timeline.
If you already have your prescription number and would like to reorder product, please see the Reorder My Garment section on the Patient Page.

Each manufacturer provides detailed instructions on how to apply and remove your products, as well has how to wash and maintain them. Your product inserts will also contain care instructions. We are also available to answer any questions you may have.

Medically effective compression products should be measured by a certified fitter. Our products are manufactured with “graduated or gradient pressure”, meaning that pressure is tightest at the ankle and gets less tight as they move up the leg. There are key measurement locations to ensure that the correct pressure is getting applied properly to the extremity. We also provide compression levels that are appropriate for the specific disease indication. All of these components will assist us with possible insurance coverage.